Your AI Assistant for Strata & Body Corporate Management
Merlo AI helps strata teams reduce their admin workload – emails, decisions, quotes, insurance, AGMs, documents and record updates — so managers save hours every week and businesses grow without adding more staff.
Trusted By Industry Leaders
Helping Strata Teams at Scale
Meet Merlo AI - Your AI Assistant for Strata Management Teams
Merlo AI reduces the admin workload across your entire business. From emails and decisions to quotes, insurance, AGMs and records, Merlo gives strata managers hours back every week.
Reduce repetitive email handling by 20–30%
Automate quote comparisons, insurance renewals and AGMs
Track decisions and run ballots with one prompt
Coordinate work orders and compliance checks
Update owner, tenant and plan information (Professional Tier)
Merlo AI helps strata businesses grow without adding more staff – and gives managers the time to focus on real management work. Merlo doesn’t replace people – it gives them the time and space to do their best work.
Strata managers and support staff save hours every week with automated email handling, streamlined workflows and real-time assistance built directly into Teams.
What Merlo Helps You Do
Here are the core workflows strata businesses use every day:
Merlo AI is the leading AI assistant for strata and body corporate management, designed to help strata teams automate repetitive admin tasks, reduce email workload and streamline operational processes. Whether it’s handling routine owner enquiries, analysing documents, coordinating AGMs, comparing quotes, or managing insurance renewals, Merlo AI gives strata managers a faster, more accurate and more reliable way to get work done. By automating everyday workflows and supporting both email and task-based operations, Merlo AI helps strata businesses manage more plans without hiring additional staff – making it the most complete AI automation solution for strata management.
How Merlo Works in Your Day-to-Day
Merlo AI supports your strata team in two powerful ways: by handling routine emails automatically, and by helping you complete everyday strata tasks inside Microsoft Teams. Together, they reduce your admin workload and give you hours back every week.
Merlo AI Email Assistant
Merlo’s Email Assistant reduces your inbound email workload by automatically reading and responding to routine enquiries — everything from document requests to owner information updates.
Handles 100+ common enquiry types
Drafts accurate replies based on your data
Reads documents and responds with the correct information
Reduces inbox pressure by 20–30%
Lets your managers focus on real management work
Merlo AI Teams Assistant
our always-available assistant inside Microsoft Teams, helping you get tasks done faster — no chasing, no manual admin, just clear, actionable support.
Drafts emails and notices on request
Prepares AGM agendas and meeting setups
Tracks insurance renewals and proposal deadlines
Follows up contractors automatically
Summarises documents and retrieves information instantly
Updates records across your strata systems
Strata managers consistently tell us that Merlo gives them back time. By removing the repetitive admin — emails, quotes, AGMs, documents and follow-ups — managers finally get to focus on real management work. Merlo isn’t here to replace people, but to support them so they can perform at their best every day.
Used across more than 150,000 lots nationwide, Merlo AI helps strata teams reduce their admin workload and stay ahead of every task.
Works Seamlessly With Existing Systems
Merlo AI connects with the tools your strata business already uses. Whether you rely on MRI Strata Master, Urbanise, SMATA, SharePoint, OneDrive, Microsoft Teams, Outlook or Zoom, Merlo integrates smoothly so your team can get more done without changing systems.
Who Merlo Is For
Merlo AI supports every part of a strata business — from managers on the front line to the support teams and business leaders behind the scenes.
Strata Managers
Reduce your admin workload and stay ahead of deadlines with ease. Merlo handles emails, compares quotes, prepares AGMs, reviews documents and follows up contractors - giving you hours back every week to focus on owners, committees and real management work.
Strata Support Teams
Let Merlo take care of repetitive admin so your support staff can focus on higher-value work. From drafting owner and committee emails to sharing documents, updating records and managing bulk communication, Merlo helps your team run smoother with fewer bottlenecks.
Owners & Directors
Scale your business without increasing headcount. Merlo reduces workload across managers and support teams, improves response times, automates key processes and gives you real operational leverage - helping you grow efficiently while maintaining exceptional service.
Getting Started and Your First 30 Days
Getting started with Merlo AI is simple. We guide your team through a clean, structured onboarding process designed to deliver real time savings within the first month.
1
Connect Your Systems
We help you securely connect Merlo to the tools your business already uses – MRI Strata Master, Urbanise, SMATA, SharePoint, OneDrive, Microsoft Teams, Outlook and more. Setup is guided, quick and requires minimal effort from your team.
2
Configure Your Workflows
Together, we map out the everyday tasks you want Merlo to handle — emails, document analysis, bulk notifications, ballots, insurance workflows, AGMs and work orders.
Your AI assistant starts learning your business rules from day one.
3
See Results Within Weeks
Most strata teams see measurable time savings in their first 2–4 weeks.
Less inbox pressure, fewer repetitive tasks, faster decisions and smoother operations — all while your managers remain fully in control.
Ready to Free Up Hours Every Week?
Merlo AI helps strata managers and support teams reduce admin, automate repetitive workflows, and stay ahead of every task — without adding more staff. Join the strata businesses already using Merlo to manage over 150,000+ lots nationwide.
