About Us
Building the Future of Strata Work
Merlo AI was founded on a simple belief — that strata and body corporate management teams deserve the same modern, intelligent tools that the world’s most advanced industries use every day. For too long, the strata sector has been forced to rely on manual processes, overflowing inboxes, legacy systems and repetitive administrative work. We built Merlo AI to change that.
Our Mission
To give every strata business the ability to operate with world-class efficiency through intelligent automation, secure data access and always-available AI assistance.
Today, Merlo AI is one of Australia’s fastest-growing AI platforms for strata and body corporate management. Our suite of AI agents helps teams automate emails, streamline operations, improve customer experience and scale their business without increasing headcount. With deep domain expertise, secure system integrations and advanced automated workflows, Merlo AI acts as a true AI co-worker — working beside your team or independently as an autonomous agent.
Why We Exist
Strata managers are overwhelmed with emails, tasks and compliance demands. Owners’ expectations are rising, while the industry faces staffing shortages and increasing complexity. Merlo AI was created to remove these bottlenecks, reduce admin workload dramatically, and let strata professionals focus on relationship-building and high-value decisions.
What Makes Merlo AI Different
Purpose-Built for Strata — Every workflow, model and automation has been designed around strata processes, legislation and communication patterns.
Enterprise-Grade Security — Built from the ground up with strict data protection and secure API access to ensure trust at every step.
Real AI Co-Workers — Not a chatbot. Our agents read emails, analyse documents, perform tasks, coordinate workflows and follow through until completion.
Seamless Integrations — Works alongside leading strata systems, custom platforms, shared drives and CRMs to deliver instant data access.
National Presence — Supporting strata teams that manage over 150,000+ lots across Australia.
I built the first version of Merlo AI for the wine industry to help people choose the best wine. Then I came across the strata industry and saw it can actually add so much more value and change how strata businesses operate.
Our Vision for the Industry
We believe the future of strata is a hybrid workforce — skilled professionals working hand-in-hand with intelligent AI agents that handle the repetitive, time-consuming and operational tasks. This empowers businesses to grow sustainably, deliver better service faster and operate with resilience no matter their team size.
A Team Committed to Transformation
Our team brings together decades of experience in digital transformation, AI automation, strata operations and customer experience. We work closely with Australia’s leading strata companies to continually refine, expand and elevate what Merlo AI can do. Every feature, automation and agent we create is shaped by real industry challenges and real customer needs.
Let’s Build the Future Together
Strata businesses across Australia are already transforming their operations with AI. You can too.
