In the world of strata management, email is both a lifeline and a liability.
On any given day, strata managers are bombarded with a flood of emails—some critical, many repetitive, and nearly all demanding attention. From document requests to basic procedural inquiries, these emails eat away at the time that could be spent managing properties, working with committees, or growing the business.
This is the exact challenge Merlo AI was built to solve.
The Real Problem: Time-Sucking Repetitive Emails
Strata managers report that a staggering 20–30% of their workload consists of handling repetitive emails. These are not complex or strategic—just routine inquiries that still require action.
Hiring VAs or support staff helps, but it adds cost, complexity, and overhead. Merlo AI offers a smarter alternative: AI for strata that acts as your AI email assistant, seamlessly integrated into your current email workflow.
What Is the Merlo AI Email Assistant?
The Merlo AI Email Agent is part of the broader Merlo AI platform, purpose-built for strata businesses. It monitors incoming emails, filters ones it can confidently respond to, and handles them automatically and accurately—all in under a minute.
It doesn’t guess. It integrates with your strata software and document management system to deliver personalised, reliable replies, just like a well-trained assistant would.
Here’s How It Works
✅Email Monitoring: Merlo continuously scans your inbox.
✅Smart Filtering: It identifies emails it’s equipped to answer.
✅Automated Action: It moves those emails to its Merlo.AI folder (a virtual workspace), drafts replies, attaches documents if needed, and sends responses.
✅Human Escalation: Complex or ambiguous emails are left for human review—ensuring quality and compliance.
Types of Emails Merlo AI Can Handle
Based on our current deployment, Merlo AI can respond to over 106 types of emails. Here are a few real-world examples from the video:
AGM Date Requests
Email Type: “When is the next AGM for my plan?”
What Merlo Does:
✅Identifies the sender’s lot and plan.
✅Pulls AGM schedule from the strata system.
✅Replies with the specific date.
Time Saved: No more checking databases manually—response time drops from several minutes to under 60 seconds.
Certificate of Currency (CoC) Requests
Email Type: “Can you send me the insurance certificate?”
What Merlo Does:
✅Locates the relevant document via SharePoint or your document system.
✅Attaches and sends the file.
✅Includes a professional message with plan details.
Time Saved: A task that normally takes 5–10 minutes now happens in seconds.
Renovation and Cosmetic Work Inquiries
Email Type: “I want to renovate my apartment—what’s the process?”
What Merlo Does:
✅Pulls guidance from your internal renovation policy.
✅Tailors a response based on whether the work is minor or major.
✅Provides links or next steps as needed.
Time Saved: Removes the need for managers to copy-paste or rewrite similar responses again and again.
Why This Matters for Strata Managers
Whether you manage 100 lots or 1,000, the email volume only grows. Merlo AI helps strata professionals by:
✅ Reducing email distractions
✅ Improving response times
✅ Allowing focus on high-value tasks
✅ Enabling portfolio growth without growing the team
The real power lies in delegation without dilution—you get an assistant that works 24/7, never misses a beat, and always speaks with your brand’s voice.
More Than Just AI — It’s Your AI
Unlike generic AI tools, Merlo AI learns from your internal processes. We can load your existing FAQs, strata rules, or email templates to make responses personalised and compliant.
Think of Merlo AI as an extension of your operations—not a replacement, but a force multiplier.
Ready to Experience It?
If you’re a strata business owner or manager looking to reclaim your time, reduce overheads, and elevate service levels, it’s time to explore AI in strata the right way.
👉 Book a demo now and see how Merlo AI can transform your inbox—and your day.
