About Us
We Built the Best AI for Strata and Body Corp. Management
At Merlo AI, our mission is to empower strata and body corporate businesses with AI-driven automation that reduces workloads, cuts costs, and helps teams focus on what truly matters.
Our Vision: We want to help 1000 strata managers to reduce their workload and manage more properties using Merlo AI.
At Merlo AI, we believe in a future where strata businesses can do more with less—less time, less effort, and less stress. Our AI assistant platform is built to make that vision a reality by automating repetitive tasks, streamlining operations, and enabling teams to manage more properties without hiring additional staff.
How It All Started
From Vision to Innovation: The Birth of Merlo AI
Merlo AI was founded by Dasun Premadasa in 2021 with a bold vision: to create an AI platform that doesn’t just assist but actively works alongside teams to transform how businesses operate. With over 26 years in IT and 6 years in AI development, Dasun saw a glaring need in the strata and body corporate industry—managers overwhelmed by emails, repetitive admin, and outdated processes.
Determined to solve this, Dasun built Merlo AI, starting with a conversational AI that could intelligently manage customer service emails. But it didn’t stop there. The platform quickly evolved into a fully autonomous AI workforce, capable of handling complex workflows like AGM preparation, insurance renewals, and compliance checks—all with remarkable accuracy and efficiency.
This journey from an idea to a robust AI platform was driven by one core belief: technology should empower businesses to focus on growth, not admin.
Where We Are Today
Empowering Strata Businesses Across Australia
Today, Merlo AI is the leading AI email assistant platform for strata and body corporate businesses, helping managers handle more properties without expanding their teams. We’ve partnered with governing bodies like SCA VIC, reinforcing our commitment to driving innovation in the strata industry.
Our platform is trusted by dynamic, growth-focused strata businesses that see the value in leveraging AI to streamline operations, reduce costs, and enhance productivity. With AI agents designed to tackle industry-specific challenges, Merlo AI is helping strata managers save hundreds of hours every month while ensuring exceptional accuracy and customer satisfaction.
My goal was to create a smart, conversational AI to help companies deliver exceptional customer experiences. Along the way, I discovered its true potential: revolutionizing how businesses work every day.
Do you have any questions? Our team will be happy to assist.
Ask about how you can adopt Merlo to help with your customers across all digital channels.
