It's conversational, omnichannel, and highly secure.

Designed ground up to help brands to deliver the best customer experience to have the competitive edge over their competition. With state-of-the-art integrations to leading CRMs and e-Commerce platforms, it is a lot more than a chatbot.

Deliver True Omnichannel Experience

Merlo is designed to work simultaneously on all major communication channels. Wherever your customers are, we will be there to support them. Your customers will have the same experience across all these channels, whether it comes to attending to general inquiries, product recommendations or performing a specific task, Merlo will be there to help.

Merlo, she's just special

The most complete digital concierge platform design to take customer experience to next level.

24/7 Availability and Instant Response

24/7 Availability and Instant Response

Unlike human employees, Merlo is available round the clock. She can interact with customers anytime, anywhere, providing immediate responses to queries or concerns.

Personalized Customer Experience

Personalized Customer Experience

As a conversational AI-based chatbot, Merlo is designed to learn from every interaction they have with users to help them get personalized support across all digital channels.

The Best Conversational Experience

The Best Conversational Experience

Merlo is designed to provide a true conversational experience. With most chatbots providing a robot-like experience, Merlo can converse just like a human.

Highly Level of Data Security

Highly Level of Data Security

Merlo has been built ground up with a high emphasis on security to work with organizations handling sensitive business and customer data using state-of-the-art security infrastructure and best practices.

Scalability and Efficiency

Scalability and Efficiency

Merlo has been designed to handle thousands of interactions simultaneously across multiple channels, which humans are simply not capable of.

Cost-Effectiveness

Cost-Effectiveness

Allowing Merlo to handle customer interactions and perform routine tasks can help businesses to reduce the resources required to handle customers on daily basis.

Built for the enterprise

Designed to support the privacy and security concerns of large corporates using the industry’s best practices and on best technology platforms exist. 

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      INDUSTRIES

      Merlo AI for Customer Service

      Merlo AI is the most capable AI solution for automating your customer service emails. With Merlo AI, we can help you to update up to 80% of your emails.

      Merlo AI for Strata

      We have pre-configured Merlo AI to work with Strata and Community Association businesses to help reduce costs and increase productivity with AI.

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