Merlo AI for Customer Service

Automate Your Customer Service Emails and Workflows with Merlo AI.

Save hundreds of hours weekly and streamline your customer service operation with Merlo AI. From reading incoming customer emails and taking action, Merlo AI can help you to deliver a world-class 24/7 customer service operation for a fraction of the cost.

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Save Hundreds of Hours Weekly with Merlo AI

Elevate your customer service with Merlo AI for customer service. By analyzing incoming emails and taking immediate action, Merlo helps your staff save hundreds of hours, allowing them to focus on business growth. Unlike other products on the market, Merlo AI excels at more than simple Q&A replies—it performs complex coordination tasks, escalations, and even executes intricate operational workflows. Sign up for a demo and see our customer service AI in action in real time.

TYPES OF EMAIL MERLO AI HANDLES

Knowledge Replies

Emails that can be answered using internal knowledge or other data sources.

Knowledge Replies

Emails that can be answered using internal knowledge or other data sources.

Action Required

Emails that require action, such as updating customer information or completing specific tasks.

Action Required

Emails that require action, such as updating customer information or completing specific tasks.

Escalation Needed

Emails needing escalation, whether to an internal department or another channel.

Escalation Needed

Emails needing escalation, whether to an internal department or another channel.

Attachment Analysis

Emails with attachments requiring analysis before action, such as reading a purchase order and creating an ERP order.

Attachment Analysis

Emails with attachments requiring analysis before action, such as reading a purchase order and creating an ERP order.

Multi Channel Follow-Up

Emails that require escalation through a different channel to emails. For example, asking a plumber for an update through SMS to update the tenant.

Multi Channel Follow-Up

Emails that require escalation through a different channel to emails. For example, asking a plumber for an update through SMS to update the tenant.

Third-Party Follow-Up

Emails that require a follow-up with a third party to provide the requested information in order to close the customer request.

Third-Party Follow-Up

Emails that require a follow-up with a third party to provide the requested information in order to close the customer request.

Proactive Data Gathering

Emails needing proactive information gathering, like performing compliance checks or requesting customers update their information.

Proactive Data Gathering

Emails needing proactive information gathering, like performing compliance checks or requesting customers update their information.

Workflow Execution

Merlo AI's standout capability is executing multi-step complex workflows without human intervention. Whatever the workflow, we can train Merlo AI to get it done.

Workflow Execution

Merlo AI's standout capability is executing multi-step complex workflows without human intervention. Whatever the workflow, we can train Merlo AI to get it done.

Supported Email Services

Merlo AI currently supports Microsoft 365 email services, ensuring seamless integration with your existing infrastructure. We are actively working on expanding our platform to support additional email services, allowing for broader compatibility and flexibility in the future. This commitment to continuous improvement ensures that Merlo AI remains adaptable to your evolving business needs, providing comprehensive support across various platforms.

Why Choose Merlo AI

4x Productivity

Automate up to 70% of routine tasks, allowing your team to manage a significantly larger portfolio without additional staffing.

24/7 Availability

Merlo AI works around the clock, ensuring that no email or task is left unattended, even outside of office hours.

Faster Turnaround

Respond to hundreds of emails in just minutes, significantly improving your service speed and customer satisfaction.

Enhance Accuracy

With AI-driven precision, Merlo AI ensures that tasks are completed accurately, reducing the risk of errors and enhancing compliance with regulations.

Reduce Costs

By automating tasks that would typically require additional staff, Merlo AI helps you save on labor costs, making it more cost-effective than hiring additional human resources.

Scalable Solution

As your business grows, Merlo AI can easily scale to manage more tasks and properties without the need for additional resources.

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Insights and Blog Articles

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      Discover the future of work with Merlo AI, where intelligent automation meets human creativity.

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      Merlo AI for Customer Service

      Merlo AI is the most capable AI solution for automating your customer service emails. With Merlo AI, we can help you to update up to 80% of your emails.

      Merlo AI for Strata

      We have pre-configured Merlo AI to work with Strata and Community Association businesses to help reduce costs and increase productivity with AI.

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