Strata management is full of small, repetitive tasks that add up — bulk notifications, quote reviews, insurance renewals, document sharing, and committee updates. These are essential, but they consume hours every week that could be spent on higher-value work.
At Merlo AI, we’ve built an AI assistant inside Microsoft Teams that helps strata managers automate these time-consuming workflows safely and efficiently.
Below, I share five real automations that are already helping strata managers across Australia save hours every day — giving them more time to grow their business, manage more properties, and reduce stress.
Watch the video demonstration
Get AI to Send Bulk Notifications to Owners
Email communication is one of the biggest time-sinks in strata management. Managers often spend hours each week drafting and sending notices to owners — from maintenance alerts to fire safety tests.
With Merlo AI, you can draft and send these bulk notifications directly from Teams. Simply tell it what you need:
“Can you email all lot owners informing them about a fire alarm test happening this weekend?”
Within seconds, Merlo drafts a professional email, adds all owner contacts automatically from your strata system, and prepares the message in Outlook for review and send.
- No copy-pasting lists.
- No repetitive typing.
- Total control before sending.
It’s a small change that can save hours each week while ensuring your communication stays consistent and professional.
Get AI to Send Bulk Notifications to Committees
Committees expect timely updates — especially around meetings, motions, and urgent issues. But manually drafting committee emails can eat into your day.
With Merlo AI, you can say:
“Send an email to my committee asking for any new motions for the upcoming AGM.”
Merlo drafts the message using your tone and template, adds all committee members, and prepares it for your review.
The assistant learns your communication style over time, so every draft feels personal and accurate — not robotic.
You can even configure Merlo to send these automatically once you’re confident with its output.
Analysing Multiple Quotes and Drafting Emails
Comparing contractor quotes — for plumbing, electrical, or maintenance work — can take a surprising amount of time. Managers need to read through PDFs, extract pricing, create summaries, and draft comparison emails.
Merlo AI eliminates that manual process.
Just drag and drop your scanned quotes (even non-standard PDFs) into Teams and say:
“Compare these three plumbing quotes and draft an email to the committee with a summary.”
Merlo automatically reads each document using OCR, creates a clean side-by-side comparison table, summarises key points, and drafts a ready-to-send email with attachments.
What once took 20–30 minutes now takes less than 5.
Analysing Insurance Proposals
Insurance renewals are one of the most repetitive and complex workflows in strata management. Each year, managers must analyse multiple proposals, review broker recommendations, and prepare committee summaries.
Merlo AI reads the full proposal, extracts coverage details, identifies key differences, and even challenges broker recommendations if needed.
You can ask:
“Analyse this insurance proposal and draft a summary email to the committee including the broker’s recommendation.”
Merlo can then highlight questions to raise with the broker and flag any coverage gaps automatically.
Deep analysis
Instant email draft
Smart follow-up questions
This automation alone can save several hours per renewal cycle — and ensure accuracy and transparency for every committee.
Sharing Documents with Committees or Owners (E.g. By Laws, etc.)
Sharing inspection reports, defect lists, or by-law documents manually is tedious and error-prone.
With Merlo AI, you can drag and drop a document into Teams and say:
“Please share this building inspection report with the committee for Strata Plan 1234.”
Merlo uploads the file, drafts the email, adds committee members, and prepares everything for send — no manual lookup required.
This automation ensures documents reach the right audience quickly, professionally, and securely.
The Bigger Picture
Each of these automations might save 10–20 minutes individually — but collectively, they reclaim hours from every manager’s day.
And this is just the start. Merlo AI integrates directly with Microsoft Outlook, strata systems, and other tools to make daily operations smoother.
We already support over 100,000 lots across Australia, helping strata managers operate more efficiently and scale without burnout.
AI isn’t replacing strata managers — it’s empowering them to work smarter, not harder.
Want to See It in Action?
Watch the full demo here: [YouTube link]
Or visit www.merlo.ai to learn how Merlo can help your business embrace AI with confidence.