Help Your Strata Team to Manage More Plans without More Staff.
Merlo AI is the AI assistant built specifically for strata and body corporate management. It helps your team reduce email volume, streamline daily workflows, and automate repetitive admin — so managers can handle more plans with less pressure, fewer errors, and faster turnarounds.
The Benefits of Merlo AI
Merlo can transform your customer experience with personalized insights, around-the-clock service, seamless order tracking, and swift solutions at your reach.
Reduced Workload
Merlo automates routine emails and admin workflows so your tean can focus on higher-value work.
Do More With Less
Scale efficiently by increasing plan capacity without increasing staff numbers.
Faster Turnaround Times
Scale efficiently by increasing plan capacity without increasing staff numbers.
Fewer User Errors
AI-driven processes eliminate manual mistakes and inconsistencies across your business
24/7 Availability
Saves customers around the clock with always-on assistance for enquiries and tasks.
Higher ROI
Immediate time savings and efficiency gains translate to a fast, measurable returns.
Cost Savings
Reduce overtime, temp hiring, and manual workload across your entire operations.
Operational Scalability
Grow without friction – Merlo handles workload expansion automatically
Personal AI Assistant
From emails to complex multi-step workflows, Merlo automates the daily tasks that slow strata teams down.
Teams Assistant
Your 24/7 virtual strata assistant on Microsoft Teams. Ask Merlo to draft emails, organise AGMs, prepare agendas, follow up contractors, keep compliance items on track, create meetings, summarise documents, or retrieve strata system records instantly.
Email Assistant
Reduce up to 20–30% of your incoming emails with an AI assistant that reads, understands, and replies to routine enquiries with human-like accuracy using your internal data. Handles general enquiries, document requests, owner updates, maintenance emails, AGM questions, bylaws, insurance info, and more.
What We Can Do for You
From emails to complex multi-step workflows, Merlo automates the daily tasks that slow strata teams down.
Faster Email Drafting
Drafts owner and committee emails in seconds using your data and templates.
Quote Comparison
Compares multiple quotes and produces clear committee-ready summaries.
Insurance Renewals
Automates 90% of the renewal workflow, from outreach to proposal comparison.
Decisions & Ballots
Creates ballots, tracks responses, follows up non-responders, and compiles results.
AGM Preparation
Prepares agendas, books meetings, sends notices, and manages reminders.
Compliance Tracking
Monitors key compliance tasks and alerts your team before deadlines hit.
Talk to Documents
Talk to bylaws, reports, minutes and produces summaries without having to spend hours reading them.
Data Updates
Updates strata system records accurately, from additional contact inserts to section 22 requests.
Meeting Creation
Creates and sends meeting links and invites with the correct details in seconds.