Reduce up to 30% of your incoming email volume. The Merlo AI Email Assistant reads, understands, and replies to routine owner and tenant emails with human-like accuracy — using your internal data, knowledge base, and templates. No separate app. It works directly inside Microsoft Outlook.
How it works
There is no complex setup for your managers. When a routine email arrives that doesn’t need a strata manager’s judgement, drag it into the Merlo AI folder in Outlook. Merlo reads it, drafts a response, and places the draft back in Outlook for review and send. Your manager stays in full control – Merlo just does the heavy lifting.
1. Email arrives in your inbox
An owner emails about levies, by-laws, maintenance, AGM minutes, or any other routine enquiry.
2. Drag into the Merlo AI folder
Your manager moves the email into the dedicated Merlo AI folder in Outlook. That’s the only action required.
3. Merlo reads and drafts a reply
Merlo reads the email, identifies what’s being asked, pulls the relevant data from your strata system and knowledge base, and writes a professional reply.
4. Manager reviews and sends
The draft sits in Outlook. Your manager reviews it, makes any adjustments, and hits send. Done.
Handles Most of Routine Strata Emails
The Email Assistant is trained specifically for the strata industry. It understands context, applies the right tone, and references the correct plan data – so every response reads like it was written by an experienced strata manager.
Levy Enquiries
Responds to questions about outstanding levies, payment schedules, levy notices, and financial hardship requests..
By-Law Questions
Answers owner queries about specific by-laws, renovation approvals, and lot use restrictions using the plan’s registered by-laws.
Document Requests
Sends AGM minutes, financial statements, 184 certificates, and other plan documents on request.
Maintenance & Repair Emails
Handles routine maintenance notifications, contractor updates, and owner-reported repair requests.
AGM & Meeting Queries
Responds to questions about upcoming AGMs, meeting dates, notice periods, and proxy form submissions.
Owner & Tenant Updates
Acknowledges and processes contact detail update requests, directing changes into your strata system workflow.
Insurance Queries
Provides insurance information, policy summaries, and certificate of currency details to owners on request.
Committee Nominations
Acknowledges committee nomination submissions and provides the relevant process information to nominees.